Terms & Conditions
Ireland Rider Motorcycle Rental Ltd, t/a Lemonrock Bike Tours
Registered Office: Muckross Road, Killarney, Co. Kerry, V93 RT22
General Terms applicable to both Rentals and Tours
1.2 Contract with Lemonrock Bike Tours.
By entering this contract, you accept these Terms and Conditions as part of the binding contract between Ireland Rider Motorcycle Rental Limited trading as Lemonrock Bike Tours (hereafter known as “Lemonrock Bike Tours”) and you, the driver or passenger, (hereafter known as the “Customer”).
Acceptance of these terms can be in writing, by email, by electronic signature, by payment of deposit or ticking our Terms & Conditions Checkbox on one of our forms on our website.
These terms are subject to update and may change prior to commencement of the tour or rental. Updated terms are displayed on the bottom of each page on our website at https://lemonrockbiketours.com
1.2.1 Hours of Business
Our hours of business are from 09:00hrs to 17:00hrs, Monday to Saturday. Sunday opening may be accommodated by prior arrangement in certain circumstances.
1.2.2 Party Leader
The person named on the quotation (“party leader”) must be authorised to make the booking on the basis of these Terms and Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By paying the deposit, the party leader accepts these Terms and Conditions on behalf of all members of the party and confirms that he/she is so authorised to do so by all other members of the party. The party leader is responsible for all payments due to us and must be at least 18 when the booking is made.
1.2.3 Verbal Changes
Verbal changes of contract are invalid unless confirmed in writing by Lemonrock Bike Tours. Should any parts of the Rental Terms & Conditions become invalid, this does not invalidate the remainder of the contract.
1.2.4 Photographic Material and Personal Information
Any photographic material produced by Lemonrock Bike Tours or its representatives are the property of Lemonrock Bike Tours. The copyright remains with Lemonrock Bike Tours. Lemonrock Bike Tours can use all of this material for advertising and marketing purposes without any charge from the Customer arising for Lemonrock Bike Tours.
Lemonrock Bike Tours will hold and use some of the Customer’s personal information in order to perform this contract with the Customer, eg: passing customer details to hotels and ferry companies for reservations. From time to time, Lemonrock Bike Tours may make the Customer’s personal information available to statutory authorities, however your details will not be released to third parties without your prior opt in consent.
1.3 Customer Responsibilities
1.3.1 The Customer must comply with passport, visa, driving and health regulations and all consequences resulting from non-compliance shall be the Customer’s sole responsibility.
1.3.2 Lemonrock Bike Tours strongly recommends that all Customers carry valid travel insurance.
1.3.3 The Customer must comply with national traffic laws and regulations.
1.3.4 It is compulsory for the rider and pillion to wear a motorcycle helmet while riding at all times. Customers can rent a good quality helmet that adheres to all Irish legislative requirements. If the customer wishes to wear their own helmet, they should satisfy themselves that the helmet conforms with the requirements of Irish law.
1.3.5 In addition to holding a valid motorcycle driving license, the Customer confirms that they have the relevant competence and experience to ride a motorcycle of the type they are renting.
1.3.6 We want you to enjoy a safe motorcycling experience with Lemonrock Bike Tours, so Customers must ensure that they ride safely and sensibly and take extra precautions to account for riding conditions, especially if riding an unfamiliar model or on unfamiliar roads.
1.4 Cancellations, Refunds and Re-bookings
1.4.1 Lemonrock Bike Tours is not required to make refunds once the rental or tour commences regardless of the reason for Customers being unable to complete his or her rental. Lemonrock Bike Tours cannot be made liable for weather conditions and no refunds are made for such conditions.
1.4.2 Lemonrock Bike Tours has the right not to enter into the rental agreement if the Customer:
Does not sign the Rental Terms and Conditions contract.
Does not provide an appropriate driving licence.
Does not authorise his credit card company for the damage deposit and the rental charges.
Failure to fulfil the above conditions gives Lemonrock Bike Tours will result in the customer to forfeit deposits and payments as outlined in the Cancellation Terms clause.
1.4.3 Once the rental has commenced, Lemonrock Bike Tours retains the right to terminate the agreement and without notice in case of:
Non-compliance with the Customer’s responsibilities
Non-compliance of Customer with the insurance obligations
Non-compliance of Customer with rental contract conditions
Abuse of the motorcycle by the customer, e.g. burnouts, wheelies, etc.
Road Traffic Accident or damage to the motorcycle which renders it unsafe to ride.
1.4.4 In case of termination of the contract, Lemonrock Bike Tours the customer is obliged to return the motorcycle immediately to Lemonrock’s pick up location. If this is not possible, pick-up costs of €2 per kilometre, a €50 contract termination fee plus any required mechanical repairs to the motorcycle will be charged to the customer’s credit card.
1.4.5 Cancellation Terms
In case of cancellation by the Customer, the following refunds will apply:-
Cancellation Notice - Cancellation Fee
Greater than 90 days - Deposit is non refundable, all other advance payments are refundable.
60 to 89 Days - The greater of 25% of total price or Deposit is non refundable
15 to 59 Days -50% of total price plus deposit is non refundable
0 to 14 Days - 100% of total price plus deposit is non refundable
If the balance of the tour price is not paid by the due date (60 days before tour commences), Lemonrock Bike Tours reserves the right to cancel the tour and retain the deposit.
Once a tour has commenced, no refund will be made if the customer curtails the tour or, for any other reason, does not complete the tour.
1.5 Force Majeure
Lemonrock Bike Tours will use its reasonable endeavours to ensure that the tour is provided in accordance with the tour proposal. Circumstances may occur which are beyond its control whereby this is not possible. Such circumstances may include (but are not limited to) war, threat of war, civil unrest, industrial dispute, unavoidable technical issues with transport, closure of ports, airports or other transport infrastructure, terrorism, fire, volcanic activity, flood or other adverse weather and natural or nuclear disaster. In the event of the occurrence of such circumstances no refund or compensation will be payable, and the tour may be cancelled or curtailed. Customers will be responsible for their own costs including meals, accommodation and transportation.
1.6 Covid 19 or any Pandemic
Where customers are unable to travel due to governmental restrictions or illness, a coupon for the total trip will be issued instead of enforcing the cancellation terms. This coupon is transferable and is valid for 18 months from date of issue.
Lemonrock makes no claim that facilities, (including hotels, restaurants, cafes, visitors centres etc.) which are suggested, recommended, or booked on the Customers’ behalf are Covid free and cannot be held responsible for customer or their passengers personal health.
1.7 Personal Injury
1.7.1 Lemonrock Bike Tours or its agents will not be liable for any personal injury, death or illness however caused.
1.7.2 Customers must satisfy themselves that they are competent and have sufficient experience to ride the proposed motorcycle on the planned route.
1.7.3 Customers following guided tours must ride at their own pace and not attempt to follow the group or tour guide such that the Customer is riding outside of his/her capabilities.
1.7.4 Customers must obey the speed limits and at all times follow their own judgement as to safe riding routes.
1.7.5 Customers and their pillion passengers agree that they are doing so entirely at their own risk and they and their assignees will not take any claim against Lemonrock Bike Tours in respect of injury, death, loss or damage.
1.7.6 Lemonrock Bike Tours’ liability for loss, damage or other financial penalty due to its acts will be limited to the contract price paid.
These terms and conditions are subject to the Law of Republic of Ireland and the sole and exclusive jurisdiction of the Irish Courts.
RENTAL AGREEMENT TERMS & CONDITIONS
These terms are in additional to the General Terms
2.1 Motorcycle Reservation
2.1.1 For any motorcycle reservation, a reservation deposit is required at the time of booking. The reservation deposit is 30% of the rental cost and secures the motorcycle.
2.1.2 The model of motorcycle will be as defined in the rental contract. The pictures and descriptions of the motorcycles on www.lemonrockbiketours.com and any printed material issued by Lemonrock Bike Tours are representative of the available motorcycles but are not necessarily the specific motorcycles. Lemonrock Bike Tours reserves the right to correct online and printing errors at any time.
2.1.3 Lemonrock Bike Tours aims to ensure that Customers ride the motorcycle which they have booked. Unfortunately, unexpected and uncontrollable situations can arise which may require the substitution of a motorcycle. This includes, but is not limited to mechanical failure, collision damage and theft. If such a situation arises before rental, the Customer will be provided with a comparable replacement motorcycle. If a comparable replacement motorcycle is not available, the customer will have the option to terminate the contract and shall be entitled to a full refund.
2.2 Rental Agreement
2.2.1 Rental Period The Customer will have the motorcycle for the rental period specified in the rental contract. If the Customer does not return the motorcycle on time, he/she is breaching the conditions of the rental contract. Lemonrock Bike Tours reserves the right to charge the full daily rental rate if the motorcycle is returned later than agreed on the rental contract.
2.2.2 Rental Rates Rental rates quoted by Lemonrock Bike Tours on www.lemonrockbiketours.com or printed materials are those in effect at time of writing. Lemonrock Bike Tours will maintain rates for motorcycle rental as confirmed at time of booking.
2.2.3 Damage Deposit All Customers must have a valid credit card with a credit limit to cover the rental cost and pre authorised damage deposit at the time of collection of the motorcycle. Customers irrevocably authorize Lemonrock Bike Tours to charge the credit card in respect of damage. [ ere authorise if rental is over 7 days]
2.2.4 Optional Collision Damage Waiver (CDW) Customers are responsible for the cost of any damage to or theft of the motorcycle while in their care to the limit of €2,500 which can be reduced by purchasing additional optional waivers.
2.2.5 In the event of theft, keys of your rental motorcycle must be returned to Lemonrock, otherwise the Customer is liable to pay for replacement of the motorcycle.
2.2.6 Riders liability to damage on the bike will only be limited to the waiver levels, providing that the rider has
supplied correct information at time of rental.
obeyed the rules of the Irish Road Traffic Act.
adhered to conditions set out in Section “Customer Driver Requirements”
2.3 Motorcycle Hand-Over
2.3.1 The Customer and Lemonrock Bike Tours will jointly check the condition of the motorcycle and tyres before signing the rental contract. Having accepted the condition of the motorcycle and tyres, the Customer cannot make Lemonrock Bike Tours liable for any damages resulting from a tyre puncture.
2.3.2 The Customer shall assume all fuel costs. The motorcycle will be supplied with a full tank of fuel and should be returned full. A refuelling charge will apply unless returned with a full tank.
2.3.3 The rental includes normal tyre wear and tear. The rental does not cover abusive tyre treatment by the Customer.
2.3.4 Tyre punctures and the resulting costs are the responsibility of the Customer. Customers are provided with a roadside puncture repair kit and a puncture does not constitute a breakdown. Customers are responsible for the replacement cost of the tyre.
2.3.5 The Customer agrees to return the motorcycle in the same condition, both in terms of its working condition and its overall appearance.
2.4 Customer Responsibility - rentals
2.4.1 To avoid theft, the Customer must keep the keys to the motorcycle in their possession at all times. The Customer shall leave the motorcycle only in secured parking areas and must use all security devices fitted to and supplied with the motorcycle.
2.4.2 The Customer must make sure to use the correct fuel and engine oil for the motorcycle. Damage incurred due to incorrect fuelling or engine oil will be the responsibility of the Customer and is not covered under the Collision Damage Waiver option.
2.4.3 The Customer must not sell, rent or dispose of the motorcycle or any of its parts.
2.4.4 The Customer must notify Lemonrock Bike Tours without delay when he/she becomes aware of a fault in the motorcycle, including any warning lights, before riding any further. The Customer must not, or allow any third party, carry out repairs or any mechanical work on the motorcycle without the permission of Lemonrock Bike Tours. Where permission is granted, Lemonrock Bike Tours will only give the Customer a refund if the Customer has a valid receipt for the work.
2.4.5 For rental periods over a week or 2000km, the Customer shall conduct basic checks every 1000km (i.e. oil & coolant level, tyre pressure, chain tension & grease).
2.5 Payment for Rental
2.5.1 Lemonrock Bike Tours will charge the Customer the total rental charge before the start of the rental period. Upon hand-over of the motorcycle, Lemonrock Bike Tours will ask for authority from the Customer’s credit card company for the damage deposit.
2.5.2 If the motorcycle is returned undamaged and no damage has been caused to anybody else’s property whilst renting the motorcycle, the damage deposit will not be charged to the Customer’s credit card.
2.6.3 If the motorcycle is returned damaged or with parts missing, the damage deposit shall be forfeited in part or in full by Lemonrock Bike Tours at its sole discretion. In addition, a €50 administration charge applies to all damages or missing parts.
2.6.4 The Customer agrees to pay Lemonrock Bike Tours the following:
The rental and any other agreed charges as may be offered by Lemonrock Bike Tours to the customer.
The amount of any loss or damage resulting from the Customer not keeping to his/her responsibilities.
All fines and court costs for parking, traffic or other offences. The Customer must pay the appropriate authority any fines and costs if and when the authority demands this payment. Outstanding charges will be deducted from your credit and an additional €50 administration fee per item will apply.
A schedule of current charges and administration fees relating to damage and loss of accessories and riding gear etc. is available at time of rental.
All legal fees or court costs incurred by Lemonrock Bike Tours in the collection of these charges.
2.7 Motorcycle Insurance
All rented motorcycles are insured for third party liability which is included in the rental contract. This insurance does not cover the rider or passenger for their personal injuries.
Lemonrock Bike Tours strongly recommends that all Customers independently source adequate personal, accident and medical insurance valid in Ireland in respect of their own personal injury and that of their passengers.
For the Customer’s safety, Lemonrock Bike Tours strongly recommends that suitable clothing such as motorcycle jackets, trousers, leathers, gloves, boots, etc. are worn. Motorcycle clothing is available for rent from Lemonrock Bike Tours.
Lemonrock Bike Tours is not liable to the Customer, pillion passengers, his property, his family, heirs or assigns for any damages arising from the acts of the Customer which might result in injury, death or other damage.
2.8 Customer Driver requirements
Customers riding the motorcycle must:-
Be at least 25 years old and not more than 72 years of age
Hold a full and valid motorcycle licence issued from any country within EU/ USA/ Canada/ Australia/ New Zealand / South Africa/ Brazil/ Argentina/ Bolivia / Guatemala / Japan for at least 24 months (Exceptions to these countries will require prior approval from our insurers which can be applied for on our website at this address https://Lemonrockbiketours.com/insurance-referral)
have ridden more than 3,000 KM in the past 2 years on a bike of similar performance to the chosen rental motorcycle
Any rider wishing to carry a pillion passenger must be 30 + years of age at the date of riding the bike.
The Customer must produce his/her current original driving licence before commencing a rental.
Provide correct information as otherwise in the event of damage to the motorcycle or a road traffic accident, you will lose your damage waiver cover and may be subject to prosecution.
2.9 Driver Exclusions
Who has been banned from driving in the past 5 years.
Who has more than two minor driving offences in the past three years.
Who has made more than one claim in the past three years.
Who has been convicted of any criminal offences which aren’t considered ‘spent’ or has any pending prosecutions.
Who has had insurance declined, voided or cancelled or special terms imposed.
Who is employed or works within the Sport or Entertainment industries.
Lemonrock Bike Tours rental motorcycles shall be driven exclusively by the riders who appear on the rental contract. The motorcycle is non-transferable. It is valid only for the period and persons specified in the rental contract.
2.10 Riding Restrictions
The Customer must not:
Use the motorcycle for any illegal purpose.
Overload the motorcycle.
Use the motorcycle if he/she may reasonably be considered unfit to drive.
Use the motorcycle whilst under the influence of alcohol or drugs.
Use the motorcycle for racing, speed testing or teaching to drive.
Use the motorcycle for hire or reward or carrying fare-paying passengers.
Use the motorcycle off-road or on racetracks.
Use the motorcycle to ride on sand, beaches or through seawater
2.11 Theft, Accidents and Breakdown
In the case of the motorcycle’s theft or any non-cosmetic damage, the Customer agrees to inform Lemonrock Bike Tours without delay and no later than 3 hours of the incident.
If the motorcycle is involved in an accident, the Customer must not admit responsibility. The Customer should get names and addresses of everyone involved including witnesses and if possible, take photographs of the scene. The Customer should also make the motorcycle secure and tell the police (Garda Siochana in Republic of Ireland / PSNI in Northern Ireland) without delay if anyone is injured or if there is a disagreement over who is responsible.
The customer and pillion (if appropriate) will co-operate with any reasonable request from Lemonrock or its insurers to provide statements and other information in respect of the accident when required at any time.
The Customer agrees to inform Lemonrock Bike Tours without delay and no later than 24 hours of the accident. The Customer shall send Lemonrock Bike Tours by registered mail a copy of the jointly filed accident report as well as a written declaration describing the circumstances of the accident and the identity of the parties involved in the accident.
Lemonrock will provide a replacement motorcycle or arrange for repair in the event of a breakdown, caused through no fault of the customer. However, Lemonrock does not provide a replacement motorcycle in the event of an accident or breakdown caused by the customer. Punctures do not constitute a Breakdown.
Rental motorcycles come with breakdown cover. In the event of breakdown, the Customer agrees to inform Lemonrock Bike Tours without delay and no later than 24 hours after the breakdown.
2.12 Additional Services
Lemonrock Bike Tours provides rental equipment such as navigation systems, motorcycle luggage and helmets. Any missing or damaged equipment supplied by Lemonrock Bike Tours to the Customer will be paid at current replacement value for by the Customer.
Rentals start and finish at Lemonrock Bike Tours at our Trim Castle location.
3. Tours - Specific Terms & Conditions
These terms and conditions apply to all guided and unguided tours and, where the customer is renting a Lemonrock motorcycle, are in addition to our normal General and Rental Agreement Terms & Conditions
3.1 Payment Terms - Tours
At the time of booking a tour, a non refundable deposit of €1,000 per motorcycle must be paid.
The balance of the tour price must be paid no later than 60 days before the tour commencement date.
The customer may request amendments to the tour and Lemonrock Bike Tours will use its reasonable efforts to accommodate such requests and will inform the customer of any additional costs or other changes to the tour which are required. Any such costs will be paid by the customer before the commencement of the tour. At Lemonrock’s discretion, an administration fee of €50 per change will apply in addition to the associated cost, to a maximum of €300 per tour.
All accommodation provided will be provided in accordance with the tour proposal made by Lemonrock Bike Tours to the customer and all other services and tour information will be set out on our website. From time to time, Lemonrock Bike Tours may change hotel locations due to unforeseen circumstances however we will use hotels of similar quality. Lemonrock Bike Tours will not be responsible or liable where aspects of the tour are not available due to the acts of its suppliers or due to mechanical breakdown or adverse weather conditions.
While Lemonrock will endeavour to ensure that hotels and restaurants which we have booked on the customers behalf are made aware of any special requirements, dietary or otherwise, customers must notify the establishments on arrival or when seated in restaurants to ensure that their requirements are observed.
3.4 Customers Riding own Motorcycle
Where the Customer joins a Lemonrock tour using his/her own motorcycle, they must ensure that
It is the Customer’s responsibility to ensure that the Customer’s insurance is suitable, and adequate for your needs, including covering the use of your motorcycle on public roads in each and every country to be visited during the tour, breakdown cover, cost of cancellation of the tour by you, delay, curtailment, missed departure, legal expenses, assistance or repatriation in the event of accident or illness, natural disasters, industrial action, loss of baggage and valuables, and personal liability.
It is a condition of accepting your booking that you will have comprehensive breakdown cover for your motorcycle for the whole duration of the tour to cover any possible breakdowns and the repatriation of riders, their passengers and motorcycles. Customers must ensure that all breakdown insurance documentation is brought with them on the tour together with relevant telephone numbers. In the event of a breakdown, Lemonrock Bike Tours will do what we reasonably can to assist, however tours will have to continue after reasonable steps have been taken to assist. While we will do what we can to help, if any rider and/or passenger must end or temporarily suspend their participation in a tour due to a motorcycle breakdown, no refund or other compensation shall be payable by us.
Terms are subject to revision. Version 1.8 - 22nd June 2020